CANCELLATION POLICY

It is important to provide as much notice as you can to allow others, who may need the services of a Clinical Psychologist, to access support.

If you need to cancel or postpone your appointment, please give the psychologist at least 48 hours notice.

Cancellation with less than 48 hours (but more than 24 hours) notice incurs a cancellation fee equivalent to 50% of the session fee ($125.00 AUD).

If no cancellation notice is given, or non-attendance of the appointment occurs, a cancellation fee equivalent to the full cost of the appointment will be charged ($250.00 AUD).

The process to cancel an appointment is:

1. Send an email to appointments [at] andreaschwede [dot] health (replace contents of square brackets with the corresponding symbol).
2. Ensure the words 'appointment cancellation' are included in the subject line of the message.
3. Include the date and time of the appointment to be cancelled in the body of the email.

The timestamp on the receiving email server documenting when the email arrived determines how much notice has been given.

The process to reschedule an appointment is:

1. First cancel the appointment by email following the process above.
2. Then, visit the website to book a new appointment.