The psychological service provided is bound by the legal requirements of the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
The types of personal information we collect may include:
We are committed to using lawful and fair means to collect personal information and collecting it from others only when it is unreasonable or impracticable to obtain certain information from our clients directly.
A client's personal information is collected in a number of ways:
We collect, hold, use and disclose client’s personal information as is reasonably necessary for Andrea to provide our health services, including for the following purposes:
A client's personal information is not disclosed to overseas recipients, unless the client consents or such disclosure is otherwise required by law. Clients' personal information will not be used, sold, rented or disclosed for any other purpose.
Access: Clients can request details of personal information that we hold about them in certain circumstances set out in the Privacy Act 1988 (Cth) (the Act). We may refuse to provide you with information that we hold about clients in certain circumstances set out in the Act. Otherwise, we will provide access to the information if it’s reasonable and practicable to do so. In most cases we’ll do this free of charge, but if your request requires significant effort or expense on our part, we might ask for compensation for that.
Correction: If a client believes that any information we hold about them is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details set out below. We rely in part on clients advising us when their personal information changes. We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date and to notify of the correction, unless it is impracticable or unlawful to do so.
Deletion: If a client wants us to delete personal information we hold about them or to not collect information from them for a specific purpose, please contact us using the details set out below. Please note that if we agree to delete your information, because of backups and records of deletions, it may be impossible to completely delete your information without retaining some residual information.
We will respond to any request to access, correct or delete information within a reasonable time.
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure. We undertake the following precautions to protect personal information we hold:
if we no longer need personal information, we take reasonable steps to delete or de-identify the information.
If a data breach occurs involving personal information and the breach is likely to cause harm, we will notify that client as soon as possible after the occurrence in accordance with our obligations under the Privacy Act and related legislation.
If clients have a concern about the management of their personal information, they should contact Andrea. Upon request they can obtain a copy of the Australian Privacy Principles, which describe their rights and how their personal information should be handled.
If a client is unsatisfied with our response, they may lodge a formal complaint about the use of, disclosure of, or access to, their personal information, with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint or by post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.
For any questions, please contact us using these details:
Andrea Schwede – email: firstname.lastname@example.org